The Ghana Revenue Authority (GRA) has dismissed claims circulating on social media alleging that Customs officials extorted money from a traveller who was charged GHS12,690.63 as import duty for mobile phones and accessories at the Kotoka International Airport (KIA).

In a statement issued Thursday evening, the Authority said it had “taken note” of the posts but stressed that the information being circulated was inaccurate.

GRA also expressed empathy toward the traveller over his “reported unpleasant experience” and welcomed him back to the country.

According to the GRA, the traveller arrived at KIA on December 5, 2025, with eighteen (18) mobile phones and various accessories — quantities that exceed the allowable personal concession under the Exemptions Act, 2022 (Act 1083).

The items were not declared on arrival.

Per standard procedures, Customs officers issued a Bill of Entry (BOE No. 41225803295), after which the traveller was required to pay the applicable import duties.

The payment was processed through the ICUMS platform, and an official receipt was issued.

GRA noted that contrary to the claims online, no extortion took place, and the traveller was neither detained nor had his items confiscated.

The Authority insisted that officers at KIA acted professionally, adding that the same procedures apply to all travellers carrying goods in commercial quantities.

GRA used the opportunity to remind travellers to voluntarily declare all dutiable items on arrival and to seek clarification from Customs officers when necessary.

“We are all encouraged to know our taxes, pay our taxes, and help build Ghana,” the statement added, reaffirming the Authority’s commitment to ensuring transparency, fairness, and efficiency at all ports of entry.