H.E. Esther Dzifa Ofori, a distinguished leader and mentor, offered practical guidance on customer service, emotional intelligence, and professional growth during a recent Inspire HERizon Women’s Mentorship Session hosted by Margins ID Group.

Speaking to the participants, H.E. Ofori emphasised techniques for managing challenging interactions, noting that simple actions—such as offering an agitated customer a seat—can prevent confrontations and foster positive outcomes.

She underscored that patience, professionalism, and emotional intelligence are key to delivering excellent service.

Beyond customer service, the mentorship session highlighted the importance of self-awareness, confidence, and intentional personal and professional development.

H.E. Ofori encouraged the women to cultivate these qualities as foundational tools for leadership and impact.

The Inspire HERizon programme by Margins ID Group continues to empower women by equipping them with the mindset, skills, and confidence needed to lead with excellence and make meaningful contributions beyond their everyday roles.