The Agricultural Development Bank (ADB) PLC has held a Customer Appreciation Breakfast to honour its corporate clients and reinforce its commitment to providing exceptional service across all customer touchpoints.

The event, which brought together clients from sectors such as agribusiness, manufacturing, energy, and the public service, served as a platform for the Bank to highlight its strong financial performance, outline its growth strategy, and engage customers for feedback on their experiences and expectations.

Managing Director of ADB, Edward Ato Sarpong, expressed deep gratitude to customers for their unwavering loyalty and support over the past six decades, noting that their partnership has been central to the Bank’s sustained progress.

Mr. Sarpong also used the occasion to unveil key strategic and operational initiatives aimed at improving turnaround time, streamlining processes, and reinforcing customer-focused service delivery.

These initiatives, he said, reflect ADB’s renewed emphasis on speed, accountability, and operational excellence under its transformation agenda.

“Our customers remain at the heart of everything we do,” he remarked.

“The new strategies and operational enhancements demonstrate our resolve to deliver faster, more dependable, and more responsive banking services. We are building a future-ready bank that not only meets but exceeds customer expectations. This event will be held regularly as part of our collaborative approach to building futures together.”

The Managing Director also highlighted the Bank’s impressive financial performance for the third quarter of 2025.

ADB recorded a pre-tax profit of GH¢447.49 million, representing a remarkable 153.66% increase from the GH¢176.41 million recorded in the same period in 2024.

The Bank’s total assets also grew by 17%, rising from GH¢13.87 billion in September 2024 to GH¢16.22 billion in September 2025, driven by growth in investment securities, deposits, and other balance sheet strengths.

Mr. Sarpong attributed the positive results to prudent financial management, efficiency improvements, and strategic investments that align with the Bank’s long-term vision.

He assured customers of ADB’s continued commitment to sustained growth and value creation, noting the Bank’s strong positioning as a key partner in national development.

The event featured a live customer feedback session, providing valuable insights on service delivery, product innovation, and technology integration—underscoring the vital role of customer collaboration in ADB’s continuous improvement efforts.

Inspector-General of Police (IGP), Mr. Christian Tetteh Yohuno, who graced the event as a special guest, commended ADB for its growth agenda and reaffirmed the Ghana Police Service’s readiness to strengthen its partnership with the Bank.

He also pledged continued security support for financial institutions across the country.

Present at the event were members of the ADB Board of Directors: Wing Commander Samuel J.A. Allotey, Mr. Siisi Essuman-Ocran, Mr. Courage Akanwunge Asabagna, Hon. Andrew Dari Chiwitey, and Board Secretary Godwyll Ansah.

Also in attendance were key members of the Bank’s Management Team, including:

Mrs. Sylvia Naa Kwakai Nyante, Deputy Managing Director, Operations

Enoch Benjamin Donkoh, Acting General Manager

Frank Okyere-Adarkwa, General Manager, Retail Banking

Kwame Asiedu-Attrams, General Manager, Agribusiness

Alberta Frimpong-Manso, Acting Chief Finance Officer

Samuel Dako, Chief Audit Executive

Mrs. Bridget Kaminta Lekanong Nuotuo, Treasurer

Amelia Boadiwaa Ama Croffie (Mrs.), General Counsel

Mr. Leon Bannerman Williams, Chief Risk Officer

Kwabena Adabo Kufuor, Head of General Services

Mohammed Ali, Head of Marketing and Communications.