BoG receives 983 complaints in 2022
![](https://cdn.classfmonline.com/cfoZ41e/imagelib/thumbs/36202750.jpg)
In 2022, the Market Conduct Office of the Bank of Ghana received a total of 983 complaints from customers of banks, specialised-deposit institutions, non-bank financial institutions and payment service providers.
This represents an increase of 15%, compared with the 857 complaints recorded in 2021.
The rise was largely attributed to the increase in awareness of the general public and the confidence reposed in the Bank of Ghana to use its supervisory authority to adjudicate and resolve complaints, the central bank said in a statement.
It noted that out of the 983 complaints received in 2022, 626 complaints (64%) were resolved and 357 complaints (36%) remained unresolved.
This is compared to 2021, where 857 complaints were received with 556 complaints (65%) resolved, representing a marginal dip in resolution.
The department observed during the review period that, financial service providers (FSPs) resolved most of the cases at their end through their internal dispute resolution (IDR) processes and only referred the complex complaints to Bank of Ghana.
Complaints received against banks, savings & loans, rural & community banks and unlicensed institutions, increased marginally in 2022, as compared with the same period of 2021, BoG noted.
On the contrary, it said finance houses and microfinance institutions had drop in complaints in 2022, compared to 2021.
According to the statistics, banks received the highest number of complaints in the period, of which 89% were resolved.
Source: classfmonline.com
Trending News
Service Ghana Auto Group linked to Akufo-Addo’s daughters – Ablakwa
12:23Dampare expresses gratitude to Police officers who provided security for AU summit
08:01Sack Defence Minister over dissipation of our stool lands – La youth to Akufo-Addo
11:03E/R: NDC suspends Afram Plains North member Kpeli Worlase for misconduct
07:52NDC to launch manifesto in August
12:56A/R: Justice for All Programme uncovers wrongful imprisonment at K’si Central Prisons
07:47Zipline shares impact report on 5 years of operations in Ghana
10:53Meta removes 63,000 Instagram accounts in Nigeria over ‘sextortion’ scams
09:48Akufo-Addo advocates transparency in Judiciary as he swears in 16 Appeal Court judges
02:48Any attempt to illegally freeze our salaries would lead to legal action – CETAG
10:11