MTN launches Africa’s first AI service for Mobile Money
The chatbot went live in Ivory Coast in May and will be rolled out across MTN’s MoMo footprint in the next few months.
The artificial intelligence mobile money “assistant” enables customers to engage with MTN’s MoMo services, including payments, on various social media platforms such as WhatsApp and Facebook Messenger, and via SMS.
The service will also be included over time, in MTN’s own newly released advanced instant messaging service “Ayoba”.
The chatbot is an artificial intelligence guide that assists users to navigate MTN’s MoMo services and provide other useful information.
This innovation leverages messaging and artificial intelligence to drive customer engagement and enhance their MTN MoMo experience.
Commenting on the launch, MTN Group President and CEO, Rob Shuter said, “We are passionate about bringing the power of our mobile money solutions to more than 60 million customers across Africa over the next few years. Harnessing modern technologies like artificial intelligence can improve in scale, how MTN interacts with customers, enabling them to reach us anytime and anywhere, through a variety of channels including social networks and messaging applications.
“We can also harness the power of artificial intelligence to provide our customers with the right answers to their questions at the right time.”
Shuter added, “We are committed to improving financial inclusion with a range of solutions aimed at addressing the needs of various market segments. While MTN has made great strides in these areas, we will continue working to deliver our vision for MTN to become one of the largest Fintech players across our footprint.”
Source: www.itnewsafrica.com
Source: David Apinga
Trending News
Lack of public purse protection ‘pathetic’ – Sam Jonah calls out ‘weaponisation of state agencies against opponents, assault on press freedom'
04:02Feeding grants'll be paid directly to school heads in my next gov’t – Mahama promises
11:02Francis-Xavier Sosu rallies support to aid Madina market fire victims
19:30Let's do away with 'slash and burn' politics- Adutwum
03:26NDC Youth Wing expresses solidarity with nurses and midwives
10:08Running mate: Ashanti NPP youth organisers distance themselves from Napo’s bid
10:11NPP sets up disability secretariat
02:46I'll ban all mining in water bodies, forest reserves – Kyerematen
12:042024 polls: 'Bawumia in pole position to take over from me' – Akufo-Addo
03:45Asantehene commends Matthew Opoku Prempeh for conceiving GENSER Kumasi Pipeline Project
01:37