Friday, 23 February

KIA starts self-service check-ins for International travel

Self-check in devices at the airport

Kotoka International Airport (KIA) has streamlined international travel with the introduction of self-service kiosks at Terminal 3, a move aimed at expediting the check-in process. 

Ghana Airport Company Limited (GACL) spearheads this initiative to enhance seamless facilitation at KIA.

Activated self-service check-in kiosks, coupled with the reinstatement of the government's waiver on the Pre-Arrival Visa Regime from December 1, 2023, to January 15, 2024, promise swift processing and excellent customer experiences at KIA.

British Airways, Delta Airlines, United Airlines, and Turkish Airlines are currently integrated into the system, with dedicated Ground Handling Agents and GACL customer services staff on hand to assist passengers.

These Do-It-Yourself (DIY) kiosks empower passengers to perform tasks traditionally handled at check-in counters, including boarding pass printing and identification verification.

Offering convenience, passengers can check in, receive boarding passes, select seats, and drop off bags at their leisure.

Equipped with multiple language options and user-friendly interfaces, the kiosks cater to diverse passenger needs, eliminating long queues and expediting departures. While dependent on airline timelines, this system accelerates check-in processes, providing passengers greater flexibility and control over their journeys.

Aligned with its mission statement, GACL said it remains committed to delivering world-class facilities and services, allocating efforts and resources to ensure passengers' journeys at KIA are pleasant and memorable.