The U.S. Embassy in Accra has announced a transition to a new visa services provider, effective August 26, 2024.

This change will impact access to the current visa service provider’s website and services, which will cease on August 16, 2024.

From August 16 to August 26, applicants will be unable to make new visa appointments, cancel or reschedule existing appointments, or access customer service.

However, all existing nonimmigrant visa interview appointments will remain valid during this period.

Key Details for Visa Applicants:

Interviews on or Before August 16:

No further action is required. Continue to access your account at ustraveldocs.com to review appointment details and contact customer service as needed.

Interviews Between August 16 and August 26:

No further action is required, but you will lose access to your ustraveldocs.com account after August 16. Print your appointment confirmation letter before August 16. Attend your scheduled visa interview, as rescheduling or cancellation will not be possible during this period. If you miss your interview, check the website after August 26 for rescheduling instructions.

Interviews on or After August 26:

No further action is required, but access to your ustraveldocs.com account will end on August 16. Print your appointment confirmation letter before August 16. Beginning August 26, visit the new visa services website to create a new user account for managing appointments and accessing customer service.

For Applicants Who Have Paid the Visa Application Fee:

Schedule a visa appointment as soon as possible and follow the guidance based on your interview date.

For Those Planning to Travel to the U.S. in August or September:

Pay the visa application fee and schedule your appointment promptly, noting that appointment slots are limited during these months.

For Those Planning to Travel After September:

Consider waiting until after August 26 to begin the visa application process.

Important Dates to Remember:

August 16: Last day to access ustraveldocs.com for fee payments, appointment scheduling, and customer service. August 21: Last day to drop off documents at Premium Delivery locations. August 23: Last day to drop off documents at Ghana locations for Embassy delivery. August 26: New visa appointment website goes live with updated services.

 

The U.S. Embassy encourages all applicants to take necessary actions before the transition to avoid any disruptions in their visa application process.