The National Communication Authority (NCA) has ordered telecommunication company MTN to “compensate affected customers and inform them of the compensation package” in connection with recent zapping of customers’ data.
The NCA also directed MTN to “ensure that over 95% of all calls to your call centres are successful as required by your licence”.
A social media campaign #SaveOurData has gathered momentum over the data zapping anomaly from MTN.
The company’s CEO, Selorm Adadevoh, told journalists on Tuesday, 3 December 2019 at a press conference that: “We have tried to resolve the issues associated with MoMo purchases, and customers who made purchases and did not receive the data bundles have been refunded”.
“We have also looked at the challenges with the MoMo functionality itself and the issue has been resolved”, he added, assuring customers that: “On Tuesday, if you go into the MoMo menu to buy a data bundle, that transaction should complete.”
Additionally, Mr Adadevoh said: “What we are also doing is to re-implement what we had intended and you should see some correction to data volumes by Wednesday”, promising: “Customers should get the level of value that they were expecting”.