NCA fines MTN GHS100K & GHS10K/day for breaches
The National Communication Authority (NCA) has sanctioned MTN Ghana for failing to comply with some directives issued by the regulator following some challenges with the mobile network operator’s services.
The Authority directed MTN to refund losses to customers and compensate them accordingly.
MTN was also directed to submit a report on the challenges faced by its customers within 24 hours of receipt of the directive.
The NCA said in a statement dated 5 December 2019 that its monitoring revealed that MTN has begun rolling out compensation and refunds to affected subscribers, accordingly.
However, MTN failed to submit the report by the deadline indicated.
“The Authority, in line with the Schedule of Penalties gazetted in May 2015, has imposed the following sanctions on MTN for the two instances of failure to communicate challenges on their network and the failure to submit a report within the stipulated time as directed:
“A fine of GHS50,000.00 in accordance with Section N (23) of the Authority’s Schedule of Penalties for failure to give notice as soon as possible to the Authority and all affected persons including subscribers for challenges with billing inaccuracies regarding the purchase of their telecommunication service bundles.
“A fine of GHS50,000.00 in accordance with Section N (23) of the Authority’s Schedule of Penalties for failure to give notice as soon as possible to the Authority and all affected persons including subscribers for inaccessibility of MTN’s Customer Care lines.
“A fine of GHS10,000.00 daily in accordance with Section N (7) of the Authority’s Schedule of Penalties for failure to submit the report within 24 hours. It should be noted that this pecuniary penalty is a fine of GHS10,000.00 for each day the infraction persists,” the statement said.
It added: “MTN has also been instructed to ensure that the fines are paid by close of business on Monday, 11 December 2019.”
Source: ClassFMonline.com
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