The Electricity Company of Ghana (ECG) has called on its customers and the general public to report outages and incidents of fallen or sagging conductors within their vicinities to the nearest office or its call centre.

“Individual/localised outages and incidents of fallen or sagging conductors within customers’ vicinities should be reported to the ECG call centre on 0302-611611, the nearest ECG office,” the power-distributing company urged in a public notice to educate the public on rainstorms and power outages on Thursday, 18 2023.

Customers can further reach the ECG on social media handles via “Facebook, Twitter or Instagram for prompt intervention.”

The power-distributing company, noted that although it is working “tirelessly to strengthen and maintain a robust distribution network, massive rainstorms and stormy winds usually cause the falling of trees, billboards, ripped roofing,” among others on its “electrical conductors resulting in outages.”

It revealed that the outages that are caused by transient tripping (temporary interruptions) on its feeders “will have to be rectified and it may take a while to be restored.”

ECG also cautioned “all and sundry to be extremely careful during rainy days not to go near any sagging or fallen electrical conductor since it could be fatal.”