Approximately one million mobile money accounts became inactive following the implementation of the Electronic Transfer Levy in May 2022, according to research by the Institute of Statistical, Social and Economic Research (ISSER). 

The number dropped from 19.1 million to 18.1 million in July 2022. 

ISSER noted that after the levy's review, the number of registered and active accounts and agents continued to rise in January 2023, but active accounts decreased by 100,000 in February 2023. 

The research also highlighted shifts to alternative payment systems in response to the E-levy implementation, with less than 7% of the target revenue realised initially. 

The E-levy failed to generate the expected revenue, and ISSER emphasised the significance of tax rates in stakeholder acceptance.