Ghana Post has outlined an ambitious roadmap for growth, innovation, and digital transformation following a spirited staff durbar held in Accra.

The event brought together board members, management, union leaders, and employees to reaffirm the company’s renewed focus on teamwork, accountability, and service excellence.

The durbar — themed “Driving Growth Through Teamwork and Service Excellence” marked the first major engagement between the newly appointed management and staff since their inauguration by President John Dramani Mahama.

Gracing the event as Special Guest, the Minister for Communications, Digital Transformation and Innovation, Mr. Samuel Nartey George, commended Ghana Post for its renewed dynamism and progress.

He described the company as being “on a firm path of growth” and emphasised its vital role in Ghana’s evolving digital economy.

“Ghana Post is clearly on a trajectory of transformation.

With the right mix of digitalisation, technology, and teamwork, success will surely be within reach,” the Minister said.

“Challenges will come, but with unity, discipline, and innovation, Ghana Post will overcome and thrive.”

He encouraged staff to fully support the new leadership under Managing Director Rita Sraha, describing her as visionary and results-oriented.

Mr. George further reaffirmed the government’s commitment to modernising the postal sector through digitalisation and service reforms.

In her maiden address, Managing Director Rita Sraha said the durbar offered an opportunity to rebuild a shared sense of purpose and unity across the organisation.

“Growth is never by chance; it is the result of a shared vision and deliberate effort,” she said, adding that teamwork and service excellence would anchor Ghana Post’s future strategy.

Ms. Sraha highlighted several milestones achieved under the current leadership, including the successful nationwide delivery of more than 72,000 chip-embedded passports, driver’s licences, and other security documents.

She revealed that Ghana Post is partnering with major e-commerce platforms to strengthen its role as Ghana’s preferred last-mile logistics provider.

She also announced that the company had made significant progress in restoring financial stability — clearing legacy debts owed to key institutions such as the Ghana Revenue Authority, SSNIT, and airline partners like KLM and Emirates.

“We have restored fiscal discipline and rebuilt the confidence of our partners.

Ghana Post is on a sustainable path to recovery,” she assured.

Emphasising the importance of human capital, Ms. Sraha announced that over 300 staff members who had stagnated on the same grade for years had been promoted, with another 118 under consideration.

She added that long-service awards, responsibility allowances, and various training opportunities had benefited more than 400 employees nationwide.

“Our people are our greatest asset. We remain committed to investing in their growth, welfare, and safety,” she affirmed.

She further noted that operational funds are now released promptly to all regional offices at the beginning of each month — a move that has ended delays and improved service delivery.

The Board Chairperson of Ghana Post, Petra Aba Asamoah, praised staff for their dedication and resilience, expressing strong confidence in the company’s new leadership.

“We are entering a new phase defined by technology, innovation, and customer satisfaction.

With teamwork and creativity, Ghana Post can become the last-mile logistics partner of choice for Ghana and beyond,” she said.

Ms. Asamoah reaffirmed the board’s commitment to providing strategic guidance and oversight to ensure that Ghana Post remains modern, digital, and financially sustainable.

Ghana Post’s transformation has already gained international recognition, with the company winning several prestigious awards — including the 2025 Quality Management Silver Award (94%), the 2024 Customer Care Award (2nd in Africa, 6th globally), and the EMS Excellence Bronze Award, making it the only African postal operator to earn that distinction.

Ms. Sraha pledged that Ghana Post would continue deepening its digital transformation agenda, expanding logistics capacity, and extending customer access points nationwide.

The durbar ended on an upbeat note, with staff expressing renewed optimism and confidence in the company’s future.

As Hon. Samuel Nartey George concluded, “Ghana Post’s story is one of resilience and rebirth.

With the right leadership, teamwork, and innovation, it will not only survive — it will thrive in the digital age.”

With strong leadership from Rita Sraha, strategic oversight from Petra Aba Asamoah’s board, and unwavering government support, Ghana Post is firmly positioned to become a modern, customer-focused, and digitally empowered postal service — serving the needs of Ghanaians at home and abroad.