Ghanaian firm, RayCom Technologies, a business communication software, systems and service delivery firm, and its partner Avaya, a leading global brand, are leading the course for many businesses to take advantage of emerging technologies to enhance their efficiency and profitability.

Customer experience is being taken to another level in the services sector (banking, insurance, telecom etc.) following the increasing importance of customer service, service quality and telephone etiquette in today’s business.

Chief Executive Officer of Raycom Technologies, Ben Atitsogbui stated that RayCom Technologies is well-positioned to deliver hybrid cloud solutions to mid-market companies in the country, to help them to achieve their digital transformation objectives.

“RayCom Technologies delivers unified communications (UC) and contact centre (CC) hybrid cloud solutions powered by Avaya IP Office to its extensive customer base across Africa,” he noted.

He disclosed this to some business journalists when the company held its annual customer engagement in Accra.

According to him, the services offered by the company were expected to ensure that organisations benefit from RayCom Technologies’ state-of-the-art infrastructure and expertise while minimising upfront investment and benefiting from an “opex” business model.

Cloud solutions

Mr Atitsogbui said the Mid-market Cloud Solutions, based on the world-class Avaya IP Office platform, was the only UC and CC cloud offers for mid-size businesses in the market that utilise the same code base as on-premises deployments – providing the easiest, most flexible means of moving to cloud, and allowing clients to protect their existing investment.

He said RayCom Technologies will continue to provide pre- and post-sales support; training and education, to ensure that their clients and partners obtain the maximum value from their cloud investment. The clients are into banking, telecommunications, and hospitality amongst others.

RayCom Technologies is a leading provider of next-generation business collaboration and communication solutions, providing unified communications, real-time video collaboration, contact centres services, networking, and related services to companies of all sizes in Ghana and sub-Sahara Africa.

“With the explosion of high-speed internet connectivity, our managed solution would offer customers in Ghana and the sub-Sahara Africa, a seamless team and customer engagement communication solutions that used to be available to only the top enterprises at optimal cost,” Mr Atitsogbui said.

About RayCom Technologies

RayCom Technologies is an ICT company incorporated in Ghana in 2002, with the objective of providing a wide spectrum of tailor-fit, state-of-the-art information communication technology solutions to its clients.

As a Gold Partner of Avaya and the leading provider of Unified Communication Solutions in Ghana and the Africa Sub-Region, RayCom Technologies designs and deploys scalable solutions for its clients to save cost with improved business communication.

Source: Ghana/ClassFMonline.com/91.3FM